Apple Services

What To Do If Your iPhone Screen Is Broken?

You’re walking on the road and texting, suddenly you look up and get distracted, and with one little jerk your iPhone falls on to the ground with a sickening thud that makes your heart sink. You pick it up and your worst fears come true – you’ve shattered your screen! After you’ve taken a few minutes to calm yourself down, you start thinking about what now? Is there any light at the end of this tunnel? We’re here to tell you there is! Here’s what you need to do in case your Apple iPhone screen is broken and need to get it repaired: –

  • Make a backup of your data: Apple advises that you should regularly be backing up your iPhone or iPad to iCloud or a PC/Mac to make sure that your data remains secure. However, there’s always a chance that you saved some new numbers or took some new pictures before disaster struck you, and now you want to make sure you don’t lose this data.So the first thing you should be doing before getting into fixing your iPhone / iPad or getting it replaced is to back up all your data. This is as simple as connecting your device to your Mac / PC, opening up iTunes, entering your pass code on the device and creating a backup that you can restore from at a later point. However, the big assumption that we’re making here is that even though shattered, the digitizer on your screen is still working.



If you’ve managed to wreck your screen so bad that it’s not working at all anymore, you’re in for a bit of trouble. If you connect an iPhone / iPad that’s locked to a computer and try to back it up with iTunes, iTunes is likely to ask you to enter the pass code to unlock your device. In such a situation, there’s no real remedy that is known to work every time. There are however a few things that you can try like connecting your device to the computer you last synced with, and there’s a chance it will backup without pass code unlock. Another option would be to try 3rd party software like Wondershare Dr. Fone. While this software has been known to work for some, it doesn’t have a 100% success rate either.


  • Check your Warranty Status: Now would be a fantastic time to go check the status of the warranty provided on your phone. In most parts of the world, including India, Apple provides a limited 1-year hardware warranty that doesn’t cover accidental damages. You can check the status of warranty on your device here: Now there are two possible scenarios from here:
    • You’ve purchased AppleCare: This is the best-case scenario. Apple’s premium after-sales program provides hardware replacement and warranty, including for most categories of accidental damage. This means that you can get your device fixed or replaced from an Apple Store / Authorized Service Center by baying the base charges levied by Apple for repairs and replacement. This might not however mean that Apple will be replacing the screen on your same iPhone. It’s quite likely that you will get a refurbished, but fully functioning iPhone. Take your iPhone / iPad to your nearest Apple Authorized Service Center to find out more about replacement and repair terms.




You haven’t purchase AppleCare and go to Apple for Repair: Though you knew phone screens break all the time, but like everybody else, you thought it wouldn’t happen to you, and you decided not to invest in AppleCare. Well, you pretty much have yourself to blame and should get ready to shell out some major money for screen replacement. The process here is pretty similar, where you take your device to the nearest Apple Authorized Service center for screen replacement, and they quote an astronomical price for replacement, which gives you a second jolt in only so many hours. However, this is easily avoidable as described below.

  • You go to a 3rd Party Repair Professional: If your device is not in warranty, a 3rd Party Repair Partner like iService can make a lot of sense. You will be able to get your device’s parts replaced at a much smaller cost as compared to an authorized service center. However, it is essential to make sure that the 3rd Party Service provider you are visiting uses only top quality parts for repairs and provides professional services.


There’s also the DIY route which you can take by trying to purchase parts and do the replacement yourself, but we strongly suggest avoiding that not only because it’s extremely dangerous (to the point of being life threatening) to be opening up your iPhone / iPad and exposing yourself to the Li-Ion battery, but also because you’ll probably end up bricking your device, which is much worse than having to pay a large amount but still being able to salvage it!

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