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Apple Launches Program for iPhone 6s users experiencing Unexpected Shutdown Issues


There’s no stopping the issues that continue to plague iPhone 6s users. It’s now been reported that Apple has determined that a handful of iPhone 6s devices have begun to shutdown unexpectedly. Apple has identified this as being unassociated with a safety issue and has only affected devices within a range of serial numbers that have been manufactured between the months of September and October 2015.

For those who have experience such an issue, Apple has requested users to check their serial numbers on the website to confirm eligibility for a battery replacement, free of charge.


The Process

In addition to Apple Stores, users can also take their iPhone 6s devices to Authorized Service Providers in order to get the battery replaced. Upon doing so, as with any normal repair procedure, your device will be checked thoroughly in order to verify if your device is eligible for the program.

There are a few things you’ll need to do in order to prepare your device for the battery replacement process:

  • Back up your iPhone data, either on your PC or to the cloud.
  • Make sure you’ve turned off the Find my iPhone feature.
  • Erase all your data content (After backing it up).



Things you Should Know First


As with any policy, Apple could restrict the repair procedure to the original country of purchase. So if you’ve bought your iPhone 6s from abroad, you may be out of luck. If you have already paid for a battery replacement from Apple or its Authorized Service Providers, be sure to contact them so as to get a refund.

In addition, it’s best to remember that If your iPhone 6s has any damage such as a cracked screen which could hinder the replacement of the battery, that issue will need to be resolved first so as to proceed with the battery replacement process. Note that there may be a cost associated with the repair.

Apple also claims that the program covers affected iPhone 6s batteries for 3 years after the first retail sale of the unit.

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