5 Common Issues with the OnePlus 2 and How to Fix Them

• Payel


• 12 Apr 2016

Just like its predecessor, OnePlus 2 hits the bulls-eye. Released last August, it offers a slick build and design that matches most of the pricier high end devices.  The OnePlus 2 phone, like its predecessor, is a phone with a large screen, measuring 5.5 inches across.

Despite its refinements to design, certain aspects of the hardware, fantastic software experience and reasonable price are all great, OnePlus 2 does come with certain flaws that cannot be ignored. That is why we have encapsulated 5 common issues with the OnePlus 2 and how to fix them.

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1. HOMESCREEN AND FINGERPRINT SENSORS

One of the most common issues faced by several users with OnePlus 2, is that the phone exhibits unresponsiveness at times. Since the home button incorporates an embedded fingerprint scanner, it has the same issue. (Read more here)

Possible fix:  The unresponsiveness could be due to the grounding issue, which is expected to be fixed in a future OTA update. Instead of the home buttons, using on screen navigation buttons maybe a good idea.

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2. CAMERA ISSUES

One of the most common issues with the OnePlus 2, that many users have faced is that the camera doesn’t work when the flash is on.  The issue cropped up after the Oxygen OS update. The screen of the phone goes blank and it fails to click a photo and even if the photo is clicked, the device locks up right up after this and the user needs to unlock the phone to view the photo from the gallery.

Possible fix:  This is an issue with the stock camera and installing an app for camera from Google play would be an ideal solution. Sometimes, wiping the cache partition might also help and if the issue still persist, performing factory reset maybe the last resort.

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3. PHONEBOOK SYNC ISSUES

Some users have issues while connecting their phone to their car. The rampant issue has been that even though the phone connects with audio calls and music works fine, the phonebook doesn’t sync with the car.

Possible fix:  The update to Oxygen OS 2.1 has fixed the Bluetooth connectivity issue for most users, and the phonebook sync problem will also likely be taken care of in a future update.

Users could also download the Bluetooth Phonebook app from the Google Playstore.

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4. DUAL SIM ISSUES

Another prevalent complain from users of OnePlus 2 is the switching between the two sims. A dual sim is a good feature, especially if travelling. However, most users have been facing problems with selecting which sim should be use when or with switching between the two Sims easily. Also, the phone does not show the primary carrier network in the notification bar some times.

Possible fix: A future software update is expected to solve this issue. Some users have found a restart of this device to do the trick.

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5. CONNECTIVITY ISSUES

Connectivity issues are quite common when using a new device. Listed below are some of the steps you can follow when dealing with connecting to Wi-Fi or Bluetooth devices.

Wi-Fi issues:

• Turn off your router , wait for a while and turn it on again
• On your phone, go to Wi-Fi settings and then get the preferred network. Wait for a few seconds and then enter the details again.
• Navigate to Settings and disable the Power saving mode.
• Check out the MAC address of the phone from Settings>> About phone in order to ensure that the phone is recognized by the router.

Bluetooth issues:

• Turn the Bluetooth off and then turn it on back again.
• Clear the Bluetooth cache by going to its Settings.
• Restart the phone once you have cleared the cache.
• Try deleting the old and unused connections and then set up the connection all over again.

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HOW TO DO SOFT RESET

• Go to Settings app
  • from there, scroll down to Backup and Reset
  • Tap on Factory data reset
  • Select Reset phone
  • Tap on Erase everything
  • your phone will reboot now.

 

HOW TO DO HARD RESET (WIPE CACHE PARTITIONS)

• Press the Power button for a few seconds to switch off the phone
• Press the Volume button to turn it on again
• Release the Volume buttons when the phone vibrates
• Your phone will now enter Recovery mode
• Select Wipe Cache Partitions using the Power button
• A pop-up message will appear saying Cache wipe complete (Using these steps you can do Wipe Cache Partition)
• Choose Wipe Data/Factory reset
• The phone will now reboot

 

That was what we think are some of the common issues with the OnePlus 2 and what we believe would help fix those issues. Do let us know if these solutions have worked for you or if there is a problem that has not been addressed in the above lines in the comments below.

If you need more help with troubleshooting your OnePlus 2 or have any queries related to the device, you can always get in touch with us